Technical Records Specialist 2 - Registrar's Office
Boise State University

Job Info

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About Us:
Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at https://www.boisestate.edu/about/

Boise State University is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Research demonstrates that people thrive when they feel welcome, respected, and inspired. We seek applicants who are committed to helping us achieve our vision of a diverse and inclusive community. Applications from members of historically marginalized groups, including women, BIPOC (Black, Indigenous, and People of Color), those with disabilities, members of the LGBTQ+ community, those who have served in the military, and members of other underrepresented communities are strongly encouraged.
Job Summary/Basic Function:
Provides technical support for programs and organizational activities to convey information, determine compliance, and resolve controversial situations; acts as a resident expert in the implementation and maintenance of technical program guidelines; perform related work.
Department Overview:
The Office of the Registrar is the hub of the University. We provide assistance with transcripts, registration and course scheduling, transfer credit and graduation evaluation, determination of Idaho residency for tuition, and catalog information.
Level Scope:
Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.
Essential Functions:
About the Technical Records Specialist 2 role:

• This class is distinguished from the Technical Records Specialist 1 by the requirement for the use of judgment, discretion, and interpretation of a variety of complex guideline policies and procedures for different programs within a related field. The incumbent is responsible for the final work and any consequence of error. The work requires extensive knowledge of department programs and objectives. The program knowledge is of such a complex nature that it typically takes new incumbents a substantial amount of time to learn. Incumbents function with considerable independence and exercise discretion in applying policies and procedures.
• Incumbents perform complex and difficult program support functions for multiple or highly specialized programs. Incumbents have the authority, knowledge, and judgment to devise solutions that fall outside existing policies and procedures. The work requires problem solving and negotiation skills with authority to act on decisions made. Incumbents serve as a program expert; and provide guidance and assistance regarding complex program rules and regulations to office staff and external customers. Due to the nature of the work, incumbents have frequent contact with internal and external customers, which requires good public relation skills. Incumbents function with considerable independence and exercise discretion in applying policies and procedures. The work requires extensive knowledge of department programs and objectives. Incumbents may supervise support staff or perform leadwork duties.

Essential Functions:
The primary purpose of this position is to learn the transfer and graduation evaluation processes; including creation and maintenance of transfer equivalencies, academic adjustments, and credit for prior learning.

• Transfer credit evaluation & Evaluation of nontraditional credit:
  • Determination of transfer courses acceptability and equivalency to Boise State University courses based on articulation agreements, our grading and repeat policies and accreditation status, understanding and applying ACE Guide rules and Boise State University policies for acceptance of Military Credit and all forms of nontraditional credit allowed by the university.
• Graduation evaluation:
  • Determining requirements completed and those to be completed for graduation based on academic advisement report, notifying students of graduation status, reviewing requests for waiver or adjustment of academic requirements, and final review of academic advisement report to insure students have fulfilled requirements, thus maintaining the integrity of the degree.
• Creation and maintenance of transfer equivalency rules:
  • Determination of transfer equivalency for lower-division courses based on current transfer policies, creation of upper-division rules in TES based on the recommendation from departments, and updating rules by reviewing current curriculum as new catalogs are uploaded to TES.
• Technical Assistance:
  • Provides information on policies and procedures relating to transfer credits, graduation, non-traditional credits, and academic waivers to faculty, staff, and students to ensure that accurate information is reported to the campus community.
  • Updates graduation dates, updating catalog year, incrementing career numbers, term activating and assigning registration appointment times, repeat code clean-up, and processing files in Perceptive Content.
• Performs other duties as assigned

Responsibilities and Impacts:

• The TRS2 is responsible for the determination of transfer courses acceptability and equivalency to Boise State University courses and determination of how policies should be interpreted based on articulation agreements, our grading and repeat policies, and accreditation status.
• The TRS2 has been granted authority by the Provost Office to determine transfer equivalency rules for all lower-division courses without approval from departments. This requires an in-depth knowledge of Boise State curriculum for all departments. Transfer rules are posted on our website and are used by Admissions for recruiting and campus-wide for advising. The consequences of error in this process may result in inaccurate advisement of transfer students or damage to the reputation of Boise State during recruiting tours.
• The TRS2 is also responsible for the final review of the degree progress report to ensure students have fulfilled requirements, thus maintaining the integrity of the degree. The consequences of error in this process may result in the delay of a student's graduation or the erroneous posting of a degree.

Knowledge, Skills, Abilities:

• Some knowledge of: supervisory practices and data management.
• Experience: conducting sensitive fact finding interviews; storing, retrieving and compiling information in a report format using database software and using spreadsheet software.
• Excellent written and verbal communication skills. Talking to others to convey information effectively; adjusting actions in relation to others' actions; actively looking for ways to help
• Ability to think analytically and critically
• Ability to problem solve and multitask
• Demonstrated ability to work well under pressure and with tight deadlines to prioritize work
• Ability to perform a wide range of duties and tasks.

Minimum Qualifications:
Experience:

• monitoring record systems to identify and correct errors;
• interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs;
• analyzing information and researching a variety of sources to identify and resolve problems or issues;
• dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations;
• entering and retrieving data using a computerized record system;
• composing and proofreading business correspondence.

Preferred Qualifications:

• Bachelor's degree preferred, but not required.
• Experience working with Google Workspace, Microsoft Excel, and database management systems.
• Previous work experience in higher education (especially as a transfer and/or graduation evaluator).

Salary and Benefits:
$20.00 per hour. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://www.boisestate.edu/hrs/benefits/.

Advertised: February 07, 2023 Mountain Standard Time
Applications close: February 21, 2023 11:55 PM Mountain Standard Time

This job has expired.