Hours: 1030- 7 or 11:30am - 8:00pm EST Monday - Friday
To provide a variety of technical support to multiple level end users in diverse technical areas. Support includes troubleshooting, researching, and training for proprietary products. Provides exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security and record retention. Support is provided via multiple communication channels: telephone, e-mail and chat support using multiple CRMs.