Technician Development Advisor
Holman Enterprises

Job Info

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At Holman Automotive, we don't just sell and service vehicles - we deliver exceptional customer experiences. We are one of the largest privately-owned dealership groups in the United States, with more than 40 dealership franchises from the East Coast to the Pacific Northwest.

Holman Automotive Group has an exciting opportunity for you to be help build out a brand new role as our very first Technician Development Advisor. The Technician Development Advisor will act as a liaison between the dealerships service leadership team and our automotive technicians.

What you will do:

As the Technician Development Advisor you would be responsible for the following:

Technician Onboarding

• Work in conjunction with recruiting, HR, and hiring manager to ensure the process of onboarding, including the application phase, is completed quickly and efficiently.
• Assist the service manager with all aspects of onboarding including but not limited to bay assignment, tool allocations, uniforms, parking, required training, work schedule and area familiarization.
• Conduct bi-weekly check-in's with new employee for the first 90 days of employment.
• At 90 days, work with the service manager to establish a technician development plan.

Technician Career Development

• At the 90 day review assist the service manager to establish a technician development plan.
• Assist the service manager to support technician development at all levels, including training plans, career path options, and individual goals; skill level and pay progression; and administration of the mentorship program.
• Assist the service leadership team with manufacturer required training, including tracking, assigning, and scheduling, as well as any prerequisite requirements.

Technician Mentorship/Apprenticeship Program

• Establish, support, and oversee a Holman specific apprenticeship program at each dealership, ensuring that the each location has a minimum number of apprentice technicians staffed, along with adherence to a Holman/Brand standardized development path.
• Create and manage a Holman specific mentorship program to support the success of the apprenticeship program, pairing apprentice technicians with a more senior technician that can advise and train.

• Work with the HR department and management to identify and execute action plans to improve technician retention.
• Perform all other duties and special projects as assigned.

What we're looking for:

• 5+ years of dealership service experience in various aspects of the service department which may include some or all of the following: Technician, Service Advisor, Foremen, Assistant Manager or similar related work.
• Experience or working knowledge of car repair and customer engagement.
• Experienced in service principles, concepts and automotive service department operations.
• Ability to work with manufacturer on training requirements.
• Ability to counsel and objectively evaluate employees and their performance.
• Duties involving judgment to work independently, devise new or modify existing methods, techniques and procedures to meet service requirements.
• Strong organization and problem solving skills, with ability to prioritize tasks.
• Excellent time management skills, with a proven ability to meet deadlines.
• Applies expertise to improve efficiency and accomplish objectives within own area of responsibility.
• Strong verbal and written communication skills with ability to summarize and explain information to others.
• Ability to work, interact, and motivate service employees and service related employees
• Strong interpersonal and customer service skills, with ability to influence without authority.
• Ability to explain automotive service concepts, process, or ideas to service employees and dealership management.

Education and/or Training:

• High School diploma or GED; College degree or trade school preferred and 5+ years of related experience or training; or equivalent combination of education and experience.
• Additional education, certifications, or other distinctions are a plus, including dealership and OEM required training.
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

What we offer:
Honest, friendly and professional environment with an outstanding reputation for family values and excellent customer service. We offer competitive pay and incentives. Outstanding benefits for you and your family includes medical, dental, vision, vacation, 401K retirement plan with company matching contribution and vehicle purchase program. In addition we offer growth and development opportunities to help you achieve your career goals.

Holman Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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