Location: Salt Lake City, UT
Description: Our client is currently seeking a Training and Knowledge Management Consultant
Training and Knowledge Management Consultant
The goal of the Training and Knowledge Management Team is to increase the effectiveness of all Enterprise Technology Operations teams. In particular, we aim to lower the overall call volume to the Goldman Sachs Help Desk and increase the efficiency and effectiveness of the Client Services, AppBank Operations and Platform Services teams. We attain our goals through building and curating a self-help content management system, building and delivering focused trainings, collaborating with product owners to properly introduce new products to internal users, defining custom curriculums, and delivering an Introduction to GS Technology training all new joiners to the firm. Your role on this global team will be fluid as our efforts change based on the challenges presented to us.
We currently have two openings in Salt Lake City, UT and two in India (BLR or HYD). As we build out our Content Management team, these two roles will primarily be focused on the quality and accuracy of our knowledge base. The successful candidate will be able to curate the content, work with other teams to ensure the content that they create is clear and concise, work across the global team to "get the job done", help uplift the ability of team to create world class content, and be able to deliver training as needed.
HOW YOU WILL FULFILL YOUR POTENTIAL
•Assist with the management of the self-service help content which offers end-user documentation for workplace technology products and tools. You, along with the rest of the team, will review, publish, maintain, and curate the self-service content as technology needs evolve.
•Build and maintain relationships with product development groups and other content teams to foster collaboration and partnership in creating and publishing support content.
•Continually expand the breadth and depth of the TEUTR brand through marketing, ambassadorship, and subject matter expertise.
•Enhance the effectiveness of other ETO teams (ABO, PS, eBiz, MOCC, etc.) by evaluating needs, building team focused "university" content, and implementing innovative content techniques.
•Support the Help-Desk initiatives to uplift their content in RightAnswers.
Qualifications & Requirements: