Training Delivery Specialist
Greatcall

San Antonio, Texas

Posted in Retail


This job has expired.

Job Info


*POSITION*: Training Delivery Specialist
*DEPARTMENT*: 370 - Training
*REPORTING SUPERVISOR*: Supervisor, Training
*DIRECT REPORTS*: No
*FLSA*: Non-Exempt
*EMPLOYMENT STATUS*: Direct Hire
*TRAVEL REQUIREMENTS:* Up to 20% travel in the U. S. as needed
*SCHEDULE:* Standard business hours and willingness to work weekends and/or evenings on an occasional basis
*ABOUT THE TEAM*
The Training Team empowers our employees to deliver exceptional service daily. We do this by creating, managing, and training the Best Buy Health culture, product knowledge, empathy training, customer experience and processes, across the organization. We translate our companyas vision into applicable knowledge and actionable behaviors that are consistent and aligned for all our business partners. We reinforce the knowledge and behaviors through our ongoing call monitoring and analysis, which helps us find opportunities to improve our training performance. Our ongoing support, coaching and development offers empowerment that leads to job satisfaction, a team orientation and greater pride in our organization.
*ABOUT THE JOB*
The Training Delivery Specialist will deliver training programs/materials for our Caring Center teams. This position will also support training deliverables and initiatives by responding to advisor inquiries on customer management processes and policies, as well as assisting in updates to the internal knowledge base.
*RESPONSIBILITIES *
aC/ Deliver required training to support new hires, nesting and floor support, ongoing refreshers, systems training, new promotions, products, and service launches
aC/ Work collaboratively with the Training Team and subject matter experts to maintain knowledge of current policies and practices
aC/ Review published training materials in order to update existing internal knowledge base documentation
aC/ Respond in a timely manner to agent inquiries regarding training and knowledge base documentation
aC/ Provide feedback and evaluation to Training leadership regarding effectiveness of training content. Make recommendations for future training topics, process and policy improvements
aC/ Support additional training projects and initiatives of the Training Team as necessary to achieve department goals
aC/ Other duties as assigned
*QUALIFICATIONS*
*Education:* High school diploma or GED required
*Certification(s):* N/A
*Experience*:
aC/ Minimum 1 year of training delivery experience in large or small groups required
aC/ Minimum 1 year of call center related experience required
aC/ Minimum 1 year of wireless, telecom, or technology industry experience required
aC/ 1 year of customer service, sales and/or technical support experience preferred
aC/ Prior classroom management experience preferred
*Knowledge/Skills/Abilities: *
aC/ Knowledge and experience using MS Office Suite including PowerPoint, Outlook, Word and Excel
aC/ Ability to present training materials to a variety of audiences, motivating others to learn
aC/ Knowledge of training industry best practices and varied adult learning principles
*Personal Attributes: *
aC/ Presentation Skills
aC/ Written communication skills
aC/ Ability to learn new technologies quickly
aC/ Ability to interact successfully with a diverse array of people
aC/ Approachable
aC/ Ability to motivate others
aC/ Ability to maintain composure in a stressful environment
aC/Committed to professional growth
aC/ Ability to deal with ambiguity
aC/ Trustworthy and able to handle confidential information
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