We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Training - You'll attend a thorough, comprehensive, training program
Benefits - Medical, Dental, Vision, wellness program and more!
401k Matching - $1 for $1 company match up to 6% of pay
Annual Incentive Plan - Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off - Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment - AAA will value your contribution to providing exceptional service to our members
Summary
Responsible for monitoring agents, providing feedback, serving as product expert, sharing best practices, coaching behaviors, and guiding agents to success. As a Team lead you will also manage scheduling and schedule adherence for their assigned team.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience / Licenses & Certification
Work Environment/Physical Requirements
Competency
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