Troubleshooting Support
Kforce Inc

Job Info

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RESPONSIBILITIES:

Kforce has a client in Orlando, FL that is looking for a Tier 1 Tech Support (Troubleshooting Support) to join their team. This role's primary focus is taking calls and/or following up on user submitted tickets for work from home users having network issues for a single customer.Summary:The Tier 1 Tech Support - Troubleshooting Support is responsible for small Meraki firewalls the users have taken home. If they have issues, the candidate will need to troubleshoot and isolate the issue to the Meraki device, the user's home internet, or potentially another application, which we then escalate.

REQUIREMENTS:

• Candidates qualifying for this position will have similar experience along with the skills and abilities to perform the duties mentioned
• Any relevant education and/or training will be considered a plus

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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