This professional staff member reports to the Associate Bursar for Collections and is responsible for the collection of past due accounts from former students in accordance with Miami University's accepted procedures and policies, and the management of inquiries from students and families (written and verbal) concerning the validity of the debt. This position may be approved for remote work on a hybrid basis. Remote work is not a right, but a working arrangement that can be modified or revoked by Miami University at any time for any reason.
Associate degree or 2 years of relevant work experience
Desired qualifications include experience with Higher Ed ERP system, ad hoc reporting, experience in a customer service environment, and Title IV Federal Financial Aid requirements. Previous experience in collections. Knowledge of the CFPB.
Knowledge, Skills and Abilities
Applicants must have strong critical thinking, analysis, problem-solving, and strong negotiating skills; must be detail minded, organized; must possess excellent written and verbal communication skills; must have the ability to handle numerous tasks, assign priorities, and handle confidential information; must have the ability to establish working relationships with co-workers, supervisors, university personnel, students, parents and outside collection agencies.
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$16.15 - $18.17 per hourPosted about 2 hours ago
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