Updox - Sr. Sales Manager, Charge Capture (Remote)
EverCommerce Solutions Inc

Job Info

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EverCommerce's customer base is growing rapidly across our portfolio of healthcare technology companies (EverHealth). To further accelerate our growth, we have established one centralized Revenue organization across EverHealth tasked with sales, retention and expansion opportunities. The Sr. Sales Manager - Charge Capture will lead a team of Account Executives who are responsible for selling into our Charge Capture segment. This leader will be tasked with driving new sales as a key leader in the EverHealth Revenue Organization.

As a Sr. Sales Manager, you will be responsible for establishing the Charge Capture Sales organization, coaching and improving individual AEs, while owning and continuously optimizing the processes, metrics and ultimately performance of the sales funnel. Additionally, this person will need to embody and demonstrate the culture and values of the most important aspect of our company - our people.

The EverHealth sales organization needs to reflect a highly resilient and confident team that likes to celebrate winning together and each feels individual responsibility to do their part. As such, its personality profile should reflect the following traits:

• Persuasive. Adept at relating to a customer's problem, and shaping a value proposition that they believe will solve their problem while driving urgency into their decision-making.
  
• Intellectually-Curious. Genuinely good listener who asks good questions and possesses aninsatiable thirst for learning and applying newly-formed knowledge to keep perfecting their craft.
  
• Consultative, Solutions-Oriented. Takes a problem-solving approach to sales vs. pushing products. Enjoys sharing best practices and wisdom during every prospect interaction.
  
• Empathetic. Ability to relate to customer pain and make them feel heard.
  
• Personal Accountability. Believes that success is a result of your choices, your behaviors and your actions.
  

The ideal candidate will have strong experience hiring, coaching, and leading remote (WFH) teams at modern SaaS companies, specifically across sales and/or sales-oriented teams. This person will have a track record of improving team performance with a hands-on approach to all aspects of the direct sales motion, while closely and effectively collaborating across marketing, support and product leaders to drive demand velocity and Net Dollar Retention (NDR).

While this is a management role, much of this person's time during the early months will be working in Gong.io, to better understand the nuances of our products, use cases and competitors, positioning and pricing, and behaviors of our customers, as well as the individual reps.

Responsibilities:

• Lead a team to deliver consistent and predictable sales targets across the Charge Capture organization
  
• Standardize and own all expansion-related metrics and targets (team and individual performance)
  
• Oversee the enhancement and adoption of standardized, core departmental processes and procedures, including establishing and optimizing segment-specific journeys
  
• Run regular individual and team coaching sessions
  
• Own and drive engagement and alignment with Sales in partnership with Product, Marketing and Support
  
• Provide strategic and tactical leadership and development for direct reports and teams
  
• Remove obstacles and establish cross-functional synergy with Product, Sales and Marketing to ensure the team stays in the best position to be successful
  
• Provide regular feedback to executive leadership on trends, issues and opportunities related to customer success
  
• Lead the values and vision experience for your department daily
  

Requirements:

• Minimum 6 years of sales experience in a $10M+ ARR business, with:
  
  • No less than 3 years leading/managing SaaS teams
    
  • No less than 3 years in a sales or revenue-focused role
    
• Proven track record of success, effectively forecasting performance and developing talent
  
• Experience managing complex sales in the healthcare technology industry
  
• Experience managing multi-product sales and/or new product rollouts
  
• Expert level Salesforce.com experience and related tech stack admin/management experience
  
• Expert-level SaaS contract and subscription management knowledge
  
• Strong analytical and reporting capabilities
  
• Demonstrated willingness and ability to find and lead improvements and take ownership of losses as much as wins
  
• Substantial talent network for near-term hires, perpetual recruiter
  

Benefits and Perks:

• Flexibility to work where/how you want - in-office, remote, or hybrid
  
• Continued investment in your professional development
  
• Robust health and wellness benefits
  
• 401k with up to a 4% match
  
• Monthly wellness stipend
  
• Start with 17 days of PTO, 11 holidays, and a day off to volunteer each year
  
• Employee Stock Purchase Program
  
• Student Loan Repayment Program
  

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

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