US and Canada Client Onboarding Operations Leader

New York, New York

Posted in Consultancy

This job has expired.

Job Info

What can you expect?

With responsibility for the US and Canada Client Onboarding Operations organization, this Senior Leader will direct client onboarding operations activities to optimize effective and efficient delivery of services. In this critical role you will oversee processes and departmental strategy while managing the impact and delivery of change, to increase team operational goals and maximize process efficiencies. This is an opportunity to explore newer and better ways of maximizing operational leverage in order to continually deliver enhanced commercial value across internal stakeholders, and most critically, Marsh Clients.

What is in it for you?

  • Drive a bold and innovative vision to design and establish Marsh's Client Onboarding practice in North America, supporting the delivery of the Operational Excellence (OpEx) agenda.
  • Execute on aClient Onboarding vision and set of priorities that are linked with business, O&T and client needs.
  • Own the delivery of a best-in-class client onboarding function to support Sales & Distribution that leverages optimal workflows, automation, and process streamlining capabilities to operate more efficiently.

We will count on you to:
  • Provide vision, leadership and strategic direction for this group, operating as a hands-on leader, ensuring the achievement of established goals.
  • Challenge existing practices and develop innovative solutions related to departmental risks, operational controls, and efficiency initiatives in order to contribute to effective management of shared operations.
  • Maintain and develop strong relationships with regional and country sales and distribution teams to develop this new capability for the firm, as well as provide strategic client insights to enhance our client engagement strategies
  • Drive change management within the organization, strengthening the capability to deliver change and deliver excellent customer outcomes
  • Drive stakeholder management, building strong relationships to ensure consensus and deliver change outcomes.
  • Collaborate with business partners in Legal, Compliance and Public Affairs (LCPA) and Marsh Data services (MDS) to ensure all required data is captured and all financial and regulatory controls are adhered to.
  • Manage, lead, and coach colleagues to achieve internal KPIs and client satisfaction for global client onboarding operations management and services.
  • Provide oversight for implementing optimal role-cost-location alignment within the region/country through workflow management systems, establishing virtual centers of excellence and creating regional onboarding hubs.
  • Lead effort to improve client onboarding efficiency across the region, by synthesizing best practices and identifying opportunities for improved efficiencies, including handling the end to end project management of the client's transition to Marsh driving not only a more efficient process for clients and colleagues but an experience that will translate to improved commercial outcomes for relationship expansion and retention.
  • Direct and partner with regional and country leadership to innovate, identify and execute on new revenue models for both Operations and Sales & Distribution.
  • Design and evaluate client onboarding operations processes and strategies while managing the impact and delivery of change to achieve team operational goals and maximize process efficiencies across regions.
  • Oversee the development and delivery of the target state Client Onboarding Operations organization and leverage proven operational design principals to define the Client Onboarding Operations strategy, optimize location footprint, and manage annual budget.
  • Proactively monitor and assess industry, competitor, macro-economic, and regulatory trends to ensure client onboarding operational capabilities optimally position the business to compete and respond to change.

What you need to have:
  • 15+ years of progressive leadership experience, ideally in insurance operations
  • Experience leading in a transformation environment
  • Significant stakeholder management experience with gravitas and credibilit
  • Strong track record of independent leadership and influencing skills with proven experience of acting as a change agent.

What makes you stand out:
  • Client Onboarding and/or related insurance industry subject matter expertise
  • Leadership experience in a multi-cultural and multi-site environment
  • Strong track record of independent leadership and influencing skills with proven experience of acting as a change agent

This job has expired.

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