US - Resettlement Case Manager (Swahili/other refugee language)
Church World Service, Inc.

Job Info

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Position Title: Resettlement Case Manager – Swahili or other refugee language

Reports To: Resettlement Supervisor

Team: Immigration and Refugee Program

Location: Lancaster, PA
Grade: 5

Starting Salary: $46,257

Status: þ Non-Exempt þ Non-Bargaining

Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability or veteran status in employment or in the provision of services.

Primary Purpose:

The Resettlement Case Manager will provide resettlement case management services for newly arriving refugees and Matching Grant (MG) clients within CWS-Lancaster. This position assists clients in accessing services and navigating local systems during the resettlement period. The position offers support and services to clients to help them reach self-sufficiency and successfully make a new home in the United States.

Essential Duties as Refugee Resettlement Case Manager

• Manages the resettlement of clients by ensuring timely delivery of services and fulfillment of requirements outlined in the Cooperative Agreement and Guidelines with Department of State (R&P), and the guidelines within the Office of Refugee Resettlement (MG). This includes, but is not limited to conducting airport pickups, facilitating school enrollment and placing County Assistance benefit applications, coordinating with fellow team members and community volunteers regularly regarding the provision of these and other services.

Develops and implements Resettlement and Matching Grant Service Plans in consultation with clients, based on individual strengths, challenges and needs.

• Maintain detailed and thorough client case files and case notes. Track all program activities, contributing to required program reports in a timely manner.
• When necessary,coordinate with interpreters and community service providers to provide linguistically and culturally competent services and education, advocating for clients when necessary.
• Provide program updates and highlights to fellow team members and supervisor during check-ins and staff meetings. Coordinate across other in-house programs regarding dual enrollment and support activities.
• Provide training support and assign daily tasks to program interns assigned to the resettlement program.
• Advocate for client needs, collaborating with volunteers and community partners, to address needs and barriers to service provision.
• Performs periodic home visits and provides in-home orientation to clients. Provide remote case management support as applicable.
• Connects clients to in-house support and makes referrals to external service providers as necessary to assist clients in achieving self-sufficiency. Schedules appointments, including medical and clothing bank, among others.
• Provides interpretation and translation services to refugee clients, as well as transportation to appointments as necessary. Coordinate with volunteers and support teams who are assisting in this area as well, as applicable.
• Tracks client progress and provides follow-up assistance throughout the resettlement and Matching Grant enrollment period.
• Prepares and documents weekly financial requests and distributes disbursements.
• Ensures accuracy and compliance within case files of the Cooperative Agreements and Guidelines with the US Department of State and the US Department of Homeland Security and the guidelines within the Office of Refugee Resettlement.
• Assists the Resettlement Supervisor in any duties she deems necessary.

Common Duties:

• Advocate on behalf of refugees and immigrants and voluntary agencies serving those clients.
• Keep informed about refugee and immigrant issues, and available services to clients, using current information to better identify and serve refugee clients.
• Represent the program at meetings and speaking engagements relevant to the responsibilities of the position.
• Undertake other duties as assigned.
• Work varied hours.

Qualifications:

Education: Bachelor’s degree or 2 years experience in refugee resettlement.

Experience: Work experience and interest in refugee resettlement or other direct social services. Ability to provide culturally-sensitive case management is required.

Special Requirements

• Fluency in English and another primary refugee language required; Swahili and/or Kinyarwanda preferred
• Computer literate, with proficiency in MS Office (Excel, Word and Access) and internet applications
• Superior English written and verbal communication skills
• Valid driver's license and insurance
• Clean Driving Record
• Access to Personal vehicle
• Must be able to travel frequently and independently throughout relevant region.
• Must be able to work evenings and weekends as assigned.
• Must be able to pass an FBI background check and a Child Abuse/Neglect check
• CWS’ U.S. COVID-19 Vaccination Policy requires all new staff to provide proof of COVID-19 vaccination as soon as reasonable, no longer than 60 days of employment. Any employee who is pregnant, who is nursing, who has a disability, or who has a medical condition that prevents them from safe vaccination, or who rejects vaccination because of sincerely held religious beliefs, may contact the CWS Benefits Administrator to request reasonable accommodation as defined by the Equal Employment Opportunity Commission (EEOC)

Competencies:

General: Able to work creatively and independently, maintain client confidentiality, and work collaboratively with community partners. Above average decision and problem-solving skills, high moral character, and impeccable judgment absolutely necessary.

Able to communicate thoroughly and with self-confidence a broad range of information. Able to speak publicly with local providers to advocate for equal access to services on behalf of refugee clients.



Applying Instructions: Visitcwsglobal.org and click on the Employment link to find thisposition application. Inclusion of a cover letter and a current resume are required.

• CWS offers a competitive benefits package that includes:
  • 403 (b) Retirement Plan
  • Medical, Dental and Vision Insurance
  • Paid Time Off
  • Life Insurance and AD&D
  • Long Term and Short Term Disability
  • Employee Assistance Program (EAP)
  • Health Savings Account
  • Flexible Spending Accounts
  • Commuter Benefits

This job has expired.