(USA) Telesales Supervisor
Walmart

Phoenix, Arizona

Posted in Retail


This job has expired.

Job Info


Position Summary...

What you'll do...

The Telesales Supervisor recommends modifications to existing Telesales tactics or procedures based on team performance and new selling approaches;
ensures the sales force's effectiveness via the development and implementation of various sales processes.

Employs business and process expertise to support in Telesales communications (electronic, verbal, and written) by analyzing

and addressing associate and customer requests, concerns, and queries. Assures communication discretion and confidentiality;
drafts, proofreads, and updates documents using computer software; composes and organizes written, email, and other
electronic communications; and manages correspondence and follow-up in accordance with established standards.

Collects information on business area through data analysis and reporting; detecting trends and errors; identifying and
suggesting opportunities for improvement; evaluating performance; and generating reports to provide recommendations to support
business choices.

Mentors and coaches new Telesales Representatives by meeting with assigned associates on a regular basis, discussing
progress, inquiring about associate concerns, providing sponsorship as associates adjust to their new work environment and
tasks, and resolving associate concerns, roadblocks, and issues.

Assures that associates persistently pursue promising leads. Facilitates the conversion of challenging leads into customers.
Assures that associates contribute to brand awareness by leaving a positive impression of a company with customers through
strong customer interactions, empathy, and communication skills.

#LI-KS4

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in a related area OR 2 years' experience in management role

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Experience in inside sales in a brokerage or insurance company, Experience in Telesales

Primary Location...
6910 E Chauncey Ln, Phoenix, AZ 85054, United States of America


This job has expired.

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