Job Info
UX Research Lead
About our client
Our client is a risk startup andis one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.
Our client provides digital, bespoke and transparent L&H and P&C protection products in a B2B2C manner. Founded in 2014, we're transforming the way consumers buy insurance with a unique digital insurance engine which incorporates the latest technology with world-class underwriting capabilities. We build strong partnerships to sell insurance via trusted brands.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. iptiQ embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.
About The Role
As UX Research Lead in the Product and Propositions team, you'll be responsible for the User Experience Research Strategy for teams enabling our client's partners to easily sell our Life and Health Insurance products through our digital platforms. We're looking for a passionate UX Research Lead that can help champion a user-centric company culture, advocate for our users at all levels, evangelize UX research, and deliver clear user insights to our product teams.As UX Research Lead, you'll help define research roadmaps and coordinate related initiatives focused on our agent and customer experiences. You'll empower Product Managers and Product Designers to make user-experience decisions with UX research recommendations, co-discovery sessions, and clear key user insights.You'll help establish our internal UX research framework, refine our research processes, and identify user research tools needed to enable our success.Responsibilities Plan and implement user research strategies and methodologies.Create hypotheses, set research objectives, and reach unbiased conclusionsConduct and evaluate quantitative and qualitative researchValidate assumptions that will guide the product team's designsDiscover patterns and insights through focus groups, interviews, surveys, field studies, card sorting, journey mapping, testing, and moreWork closely with cross-functional teams to identify and evaluate research topicsCollaborate with Product Designers and Product Managers to turn user data into concrete product/service requirements that feed into prototype development, and influence product direction.Assist the product team in making design decisions that directly impact valueKeep the product design team on track by focusing on specific goals through user research objectivesResearch personas and investigate behaviorAdvocate research findings to diverse audiences through written and oral presentations.Ask questions, capture data, and analyze data.Promote user centered design principles and standard methodology across the organization.About The Team We are a fast-growing unit, established to deliver innovative protection solutions sold directly to consumers through a wide set of distribution channels. Our team delivers the coordination, infrastructure and competencies that are key to driving forward this new business, working closely with our partners and clients.
Our mission is to reduce the protection gap by simplifying life insurance and making it more accessible to people. Our motto is to "provide protection solutions as they should be". This means delivering solutions consumers feel good about buying, and we feel good about selling.
Imagine working for a company that truly cares about their employees and customer experience. Imagine working for a values-driven organization that has the ambition and desire to be the best in white label insurance products in the world.
About You Minimum 3 years professional experience as UX Researcher or similar roleBachelor or Master degree in a human behavior related field (or equivalent work experience)Experience with conducting user research and user interviewsExperience with qualitative and user-centered design methodologiesAbility to collaborate with stakeholders and act as a strategic partner in product decisionsAbility to clearly communicate design processes, ideas, solutions, research results to teams, partners and clientsAbility to perform all research-related tasks including research, planning, evaluating, and iterationPhenomenal Interpersonal and communication skills, confident working with individuals at all levelsExperience using methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup.Bonus: Experience with remote testing tools Equal Opportunity Employer/Veterans/Disabled
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