Vice President - Revenue Operations, Process & Technology
DaVita

Job Info

---

32275 32nd Ave S, Federal Way, Washington, 98001, United States of America

GENERAL PURPOSE OF THE JOB:

This position is responsible for the strategic planning, ongoing continuous quality improvement, and productivity improvement of the Revenue Operations function for DaVita Kidney Care, a healthcare company with annual revenue of $12B. This position leads the development of solutions and solidifies existing processes that result in quantifiable financial success for DaVita's Revenue Operations (ROPS) function through the evolution of our Revenue Cycle (RC) systems.

SUPERVISORY RESPONSIBLITIES: Yes

Position has full supervisory responsibility for recruitment, retention, hiring, professional development, performance review, succession planning, and termination for all direct reports.

ESSENTIAL DUTIES & RESPONSIBILITIES:

The Following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive

The VP of Revenue Operations, Process and Technology will partner with Revenue Cycle Management and technology teams to ensure effective technology development and process improvements to support compliance and other key revenue cycle management performance metrics. The ideal candidate must be well versed in change management on a broad scope for system updates. system upgrades and associated process modifications. Project portfolio will include, but not be limited to: improvements for DaVita's claims processing to include Medicare registration, how to leverage artificial intelligence to optimize RC processes, oversight of revenue cycle billing systems, leading DaVita's response to billing implications of major clinical and regulatory changes: HIFS, Calcimemetics -

IT Systems

• Accountable for long and short-term RC systems roadmap
• Partner with operations and IT stakeholders to lead full-life cycle development of tools and processes to improve ROPS function
• Functional Architect of RC systems for Billings, Collections, Registration, Admissions, Cash Processing, System Setup
• Oversight of RC systems integration with existing systems: Finance (Oracle), Clinical Systems (Snappy, CWOW, Pharos), Shared (Workday, DUCK, Ellie), Change Healthcare (ePremis, ClearingHouse), Welldyne Rx
• Chair RC system prioritization committee
• RC representative on clinical system prioritization

Compliance

• Responsible for identification and reporting of potential and actual compliance issues
• SME on RC system operations in support of legal compliance investigations
• Accountable for systems and process changes required to meet regulatory requirements

Team Leadership

• Responsible for ROPS Business Analyst Team
• Responsible for Sarbanes-Oxley (SOX) RC Audit Team
• Other lane responsibilities as assigned

MINIMUM QUALIFICATIONS:

(Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required):

• Bachelor's degree in Finance or Business Administration required
• Master's degree in Business Administrations (MBA) strongly preferred
• Minimum of 10 years' experience in Revenue Operations and and/or Revenue Control systems within the healthcare vertical required
• Consulting background supporting clients in Healthcare ROPS/RC domain strongly preferred

ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION:

• Commitment to and role model of DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in every day performance and interactions
• Proven leadership skills and the ability to collaborate across functions and with all levels of the organization
• Ability to maximize resources to accomplish key metrics
• Demonstrated ability to effectively produce a high quality of work and to initiate the completion of extensive multiple tasks not specifically directed in a fast-paced, ever-changing and evolving work environment
• In-depth understanding of reimbursement and the roles of teammates in mission accomplishment; ability to resolve accounts receivable challenges
• Demonstrated expertise in business and analytical skills
• Demonstrated ability to create, refine and manage new business processes
• Demonstrated ability to work effectively at both detail and big-picture levels and to drive projects forward
• Analytical thinker with demonstrated ability to perform root cause analysis, prepare and implement action plans, and lead improvement initiatives
• Demonstrated expertise in all aspects of teammate management including recruitment, hiring, retention, performance management, and disciplinary action
• Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
• Demonstrated strengths in team building and leadership skills
• Strong written, verbal, and interpersonal communications skills including ability to listen effectively and to communicate information clearly
• Demonstrated ability to work well with diverse groups; ability to speak persuasively and negotiate contracts as needed
• Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with internal audiences at various levels across the company and with external audiences in various industries and positions
• Approachable and open
• Demonstrated ability and willingness to provide optimum customer service
• Demonstrated proficiency in consultative skills when addressing complex inquiries from clients, vendors, teammates, and customers
• Exceptional client relationship management and people skills - a relationship builder
• Demonstrated creativity and imagination; ability to think outside-the-box
• Exceptional abstract conceptual thinking abilities

This job has expired.